Leasing Agent

DeKalb, IL
Full Time
Mid Level
Leasing Agent
Job Title: Leasing Agent
Location: DeKalb, IL  
Job Type: Full Time, On-site 
Compensation and Benefits 
  • $18-$20/hr + commensurate with experience 
  • Health Insurance 
  • PTO and Holiday Pay 
Overview:
Terraces at DeKalb is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.
As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.
Ideal Candidate Profile:
We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:
  • Humble: Open to learning and growing while supporting the team
  • Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance
  • Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities
You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.
Key Responsibilities:
Leasing & Sales
  • Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process
  • Present available units and community amenities in an appealing, persuasive, and informative manner
  • Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle
  • Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics
  • Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies
  • Follow up with prospects via phone, email, and CRM systems to convert leads into leases
Marketing & Outreach
  • Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events
  • Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
  • Track traffic and leasing performance using internal reporting tools
  • Coordinate move-in logistics, welcome packages, and resident orientations
Customer Service & Retention
  • Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction
  • Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys
  • Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively
Administrative & Operational Support
  • Maintain daily knowledge of apartment availability, pricing, and lease expirations
  • Assist with daily property and curb appeal inspections, model upkeep, and cleanliness
  • Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready
  • Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time
  • Ensure leasing office and tour paths are consistently clean, organized, and welcoming
Requirements & Qualifications:
  • 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)
  • Previous experience in apartment leasing or residential property management strongly preferred
  • Strong communication, presentation, and negotiation skills
  • High energy, outgoing personality, and professional appearance
  • Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus
  • Excellent organization and time management skills
  • Must be available to work weekends and flexible weekday hours as needed
  • Ability to walk the property, show units (including upper floors), and lift up to 25 lbs
  • High school diploma or equivalent; college coursework in business or real estate is a plus
Compensation & Benefits:
  • Base Salary: [SALARY HERE] + Commissions
  •  Year-End Performance Bonus
  • Health & Dental Insurance
  • Generous Paid Time Off (PTO) & Paid Holidays
  • Career growth opportunities within a fast-growing property management company
  • Supportive, collaborative team culture focused on excellence and resident satisfaction
Come grow with us at Terraces at DeKalb! If you're passionate about people, have a knack for sales, and want to thrive in a high-impact, resident-first environment—we want to meet you.
 
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